The Prime Minister, Shri Narendra Modi, today chaired his ninth interaction through PRAGATI - the ICT-based, multi-modal platform for Pro-Active Governance and Timely Implementation. Taking strong exception at complaints and grievances from people, related to the customs and excise sector, the Prime Minister asked for strict action against responsible officials. He urged all Secretaries whose departments have extensive public dealing, to set up a system for top-level monitoring of grievances immediately. In course of his review today, the Prime Minister reviewed the progress of vital infrastructure projects in the road, railway, coal, power and renewable energy sectors, spread over several states, including Maharashtra, Haryana, Uttar Pradesh, Himachal Pradesh, Jharkhand, West Bengal, Odisha, Chhattisgarh, and Rajasthan. Among the significant projects reviewed today were the Mumbai Trans-Harbour Link, the Delhi Mumbai Industrial Corridor (DMIC) and the Jal Marg Vikas Project from Allahabad to Haldia. The Prime Minister reviewed the progress of the Ujjwal Discom Assurance Yojana (UDAY). The Prime Minister reviewed the implementation of the National Old Age Pension Scheme, and emphasized the need to ensure that beneficiaries receive the payment on time.